1.you can cancel the order before your order prepared or processed.
2.if the order is already prepared it can be cancelled only if the restaurant accept your cancellation Request.

A refund or replacement, request should be initiated within 5 minute from the time of scheduled delivery.
1. A refund or replacement will be initiated for the following cases:
a. Quality issues: If the buyer receives the product in a damaged condition during the time of delivery. The buyer needs to raise the issue with the delivery personnel at the time of the delivery and any delayed notification will be reviewed by the team before the return request can be processed.
b. Quantity mismatch: If the buyer receives a different quantity from what was ordered at the time of delivery, the customer must raise the issue with the delivery personnel immediately and should be written on the delivery challan. If the payment was already made for the order, a refund will be processed within 5 working days into the buyer’s accounts as per the damages.
c. Items not as per description: If the buyer receives a different product from what was order the customer must raise the issue with the delivery personnel immediately and written on the delivery challan. If the payment was already made for the order, a refund will be processed within 5 working days into the buyer’s accounts as per the damages.
2. For refunds, the amount will be credited back within 5 days of pickup confirmation.
3. No returns will be accepted if the orders remains unsold.